View transaction status and reporting

The Peach Payments Dashboard provides a transaction listing for monitoring and reporting.

When signing up with Peach Payments, you confirmed two email addresses that Peach Payments sends the below emails to. Contact support to add or change any of these.

• Technical assistance
• Technical notifications for system status - sign up for notifications on status.peachpayments.com
• Reconciliation emails
• Invoice emails

For any finance-related queries, such as settlement, invoices, billing, and so on, contact finance@peachpayments.com.

Reconciliation

To learn more about reconciliation reports and the Reconciliation API, see the Reconciliation section.

Settlement

Settlement is the payment of funds into your business bank account for the money collected from customers when they buy from your online business. You should receive net settlement (the balance of the total incoming amounts (for example, debits) less outgoing amounts (for example, refunds)) from your bank or Peach Payments regularly, with the cadence varying per bank.

If you signed a merchant account agreement directly with a bank, for example, Absa, Nedbank, or FNB, you are using an ISO merchant account with that bank. If you didn't sign an agreement directly with a bank, you are probably using a Peach Payments merchant account.

Independent Sales Organisation (ISO) merchant account

Peach Payments aggregation merchant account

For Peach Payments aggregation merchant accounts, you receive free net settlement for every payment method every day, excluding weekends and public holidays:

Peach Payments makes a single deposit for all your payment methods less any refunds or reversals into your bank account on one day, and you should see it reflect in your bank account the next day, depending on bank clearing periods.

Peach Payments sends an email with each settlement processed which includes a link to the settlement reconciliation report to your reconciliation contact on the Dashboard. The email contains the total amount Peach Payments is settling, and a settlement summary that includes the transaction period, the deposit reference, and a payment method breakdown. You can configure a custom settlement deposit reference to control what appears on your bank statement.

You can also download settlement reconciliation from the Dashboard.

Settlement reconciliation

The Reporting > Settlements section enables you to download settlement reconciliation to help you identify which payments Peach settled in which settlement batch.

Settlement reconciliation covers all payment methods and contains important information, including transaction date, time, unique ID, merchant transaction ID, payment method, amount, and more.

All merchants have access to the Settlements section of the Dashboard, but it's empty for ISO merchants who do not have aggregation transactions that Peach Payments settles.

Download a report

Download a report as follows:

1. Log in to the Peach Payments Dashboard.
2. In the Reporting section, click Settlements.
3. Find the report that you want to download and click Download on the right.

Billing

Peach Payments sends you an invoice for the previous month in the first four business days of each month. The invoice contains a list of transaction types and corresponding fees.

In addition to the transaction types, the invoice uses the following terminology:

When reading your invoice, keep the following in mind:

• The invoice includes fees in the following categories:
  • Monthly fees, such as the payment method provisioning and tokenisation fees, don't generally change from month to month.
  • Acceptance fees are a percentage of the value of the transactions.
  • Transaction fees depend on the number of transactions. Certain payment providers charge transaction fees over and above the Peach Payments transaction fee. For example, for Payflex transactions, there are two transaction fee line items, one for the Payflex transaction fee (R4.00 in this example) and one for the Peach Payments transaction fee (R1.50 in this example).
• For card payments, Peach Payments charges transaction fees for both ACK and NOK transactions, while for other payment methods, Peach Payments only charges for ACK transactions.
• Your invoice only includes line items for payment methods and services that you use.
• If you do not pay your Peach Payments invoice by debit order, your invoice email and the invoice itself include links that you can use to pay the invoice.

The following sample invoice, with fake transactions and fees, shows what line items you can expect on your invoice:

You can use the itemised billing report to verify your invoice:

1. Log in to the Peach Payments Dashboard.
2. In the left navigation menu, click Billing.
3. Download the report for the billing period that you're interested in.

The billing report downloads and you can use it to verify your invoice.

FAQ

When I log in to the Peach Payments Dashboard, why can't I see any transactions

Show answer

After you've logged in to the Peach Payments Dashboard, the Dashboard displays the current day's transactions. To view more transactions, ensure that you filter for the date range that you want to view.